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Curtin University
Integrity and Standards Unit

Lodge a complaint or compliment, or report an incident or wellbeing concern

BEFORE PROCEEDING:

  • Are you a Curtin student with a general enquiry about Curtin services or support? If so, please click on Curtin Connect here to get access to a wide range of information that may help you quickly fix your problem.
  • Are you a new-to-Curtin staff member who needs assistance in obtaining information on available Curtin services? If so, please access the Curtin Staff Assist service by calling the Curtin Service Centre on ext 9000 (option 6), or emailing StaffAsssist@curtin.edu.au
  • Does your complaint, feedback or enquiry concern the operations of an overseas Curtin campus? If so, please register it by clicking on the "COMPLAINTS AND FEEDBACK ABOUT CURTIN AND ITS STAFF" link below and we will direct it to the most appropriate person at the campus, for resolution.
  • Otherwise, please review the following options carefully before clicking on the most appropriate heading link:

PERSONAL SAFETY, SECURITY AND WELLBEING CONCERNS

I wish to raise a concern about the safety, security and wellbeing of a member of the University Community

You should report concerns about the safety, security and wellbeing of others to our Safer Community Team, on +61 8 9266 4444 or via a confidential online form as soon as possible e.g. threats of suicide, self-harm, violence, sexual harassment, sexual assaults and other criminal acts, mental health concerns or missing students.

OCCUPATIONAL HEALTH AND SAFETY INCIDENTS & ISSUES


I wish to report a health and safety incident or issue at Curtin

You should report any health and safety incidents or issues so that they may be recorded and investigated, with appropriate actions taken to minimise risk and prevent a recurrence e.g. injuries/illnesses, near-misses, hazards and other incidents.

APPEALS MADE BY CURTIN STUDENTS                                          

I wish to lodge an appeal against an academic or administrative decision made by the University which affects or could affect me as a Curtin student

Student appeals may be in relation to academic status, admission or selection, assessment, enrolment, fees, charges, levies, fines or refunds, leave of absence, misconduct or credit for recognised learning. Click on the above link to learn more.

                       
COMPLAINTS AND FEEDBACK ABOUT CURTIN STUDENTS

I wish to raise a complaint or provide feedback in relation to the conduct of a Curtin student

You may be aware of (or be the victim of) a Curtin student who is demonstrating or has demonstrated behaviour that may be considered to be student misconduct e.g. plagiarism or contravention of written laws, University statutes, by-laws and rules. Information on how such matters are reported and dealt with is available by clicking on the above link.

COMPLAINTS AND FEEDBACK ABOUT THE STUDENT GUILD

I wish to lodge a complaint or provide feedback about matters arising from the operations of the Curtin Student Guild

Complaints and feedback concerning the Curtin Student Guild may be in relation to a Guild Student representative, Guild staff member, Guild event, student club/society, commercial outlet/café, or any other matter related to the operation of the Guild. Click on the above link to learn more.

COMPLAINTS AND FEEDBACK ABOUT CURTIN AND ITS STAFF


I wish to lodge a complaint or provide feedback about matters arising from the operations of Curtin University and its officers

You may lodge a formal complaint or provide feedback about any aspect of Curtin and its operations by clicking on the above link which will direct you to the online Complaints Portal e.g. dissatisfaction with the services or products of the University, reports of inappropriate, illegal or criminal behaviour or work practices, breaches of policies, procedures, legislation, bylaws or rules, and feedback (positive or negative) in relation to any aspect of University operations or its staff.

MAKE A PROTECTED PUBLIC INTEREST DISCLOSURE (PID)

I wish to make a protected disclosure under the Public Interest Disclosure (PID) Act of Western Australia

The PID Act 2003 (WA) encourages disclosers to come forward with information about "wrong-doing" by Curtin University, without the identity of the discloser being revealed or fear of reprisal. The Act also provide a system for the matters disclosed to be investigated and for appropriate action to be taken. Note that such disclosures are not treated in the same manner as normal complaints, and should therefore not be lodged through the Complaints Portal.

GUILD SUPPORT AND ADVOCACY FOR STUDENTS

I need some confidential advice relating to academic, financial or personal matters that concern me as a Curtin student

Student Assist is the support and advocacy service of Curtin Student Guild. Student Assist officers can provide you with information on a wide variety of services, including rights and responsibilities with regard to University policies, and explanations about enrolment, academic progress or assessment decisions. Click on the above link for contact details and more information.

CURTIN SUPPORT AND ADVICE FOR STUDENTS

I am struggling with a personal or study issue and don't know where to go within Curtin

The Curtin Student Wellbeing Advisory Service is a free and confidential service that exists to assist students with a wide variety of problems or issues, such as settling into university, personal matters impacting on success or wellbeing, worries about studies or academic progress or general issues with your faculty, staff members or peers. Click on the above link for contact details and more information.

NOTE: All personal information is handled in accordance with the Australian Privacy Principles. Further information on privacy is available at http://rim.curtin.edu.au/privacy/