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Curtin University
Integrity and Standards Unit

The Complaint Resolution Process

Curtin is committed to effective complaint management, with the objectives of:

  1. Minimising personal and organisational dysfunction arising from unmanaged complaints.
  2. Providing a fair, effective and open organisational response to complaints.
  3. Ensuring that complaints are addressed according to the principles of procedural fairness at the  appropriate management level and at the earliest appropriate time.
  4. Promoting organisational and personal learning and development and continuous improvement.

Complaints will be managed with common sense, respect and fairness, efficiency, confidentiality and in a manner which affords procedural fairness to all parties.

NOTE: A complaint is defined in the Complaints Procedures. The definition in the procedures does not include the following, all of which are covered under different regimes in the University: