The Complaint Resolution Process
Curtin is committed to effective complaint management, with the objectives of:
- Minimising personal and organisational dysfunction arising from unmanaged complaints.
- Providing a fair, effective and open organisational response to complaints.
- Ensuring that complaints are addressed according to the principles of procedural fairness at the appropriate management level and at the earliest appropriate time.
- Promoting organisational and personal learning and development and continuous improvement.
Complaints will be managed with common sense, respect and fairness, efficiency, confidentiality and in a manner which affords procedural fairness to all parties.