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Curtin University
Integrity and Standards Unit

Complaint Categories

Due to the broad nature of complaints, the University has developed the following list of complaint categories to assist you to identify your main concerns and simplify the lodgement process for complaints.

Please select the ‘FEEDBACK’ category if you are unsure or unable to identify the most appropriate category.  Your complaint will be categorised (if required) upon receipt by the Integrity and Standards Unit (ISU).

Please select the complaint category Disability Access and Inclusion if you have a complaint about access to Curtin's services, buildings, facilities, information, events, customer service and/or employment.

Please request a confidential meeting if you wish to discuss your concerns or seek advice prior to registering a complaint.  We can be contacted by sending an email to complaints@curtin.edu.au or by calling 9266 9184.

Academic Misconduct

  • Cheating
  • Collusion with others
  • Plagiarism
  • Falsifying data
  • Research misconduct
  • Provision of falsified records
  • Other

Academic Status/Appeals

  • Assessment appeals
  • Examination appeals
  • Other

Admissions

  • Application for admission
  • Eligibility criteria
  • Refusal of admission
  • Other

 Breach of Privacy

  • Data breach
  • Other

Compliance Breach

  • Age Discrimination Act 2004
  • Competition and Consumer Act 2010
  • Copyright Act 1968
  • Corruption, Crime and Misconduct Act 2003
  • Disability Services Act 1993
  • Equal Opportunity Act 1984
  • Occupational Safety and Health Act 1984
  • Public Interest Disclosure Act 2003
  • Racial Discrimination Act 1975
  • Sex Discrimination Act 1984
  • State Records Act 2000
  • Workplace Gender Equality Act 2012

Computer Software / System Concerns

  • Abacus Labs
  • Alesco
  • Blackboard
  • I-Lecture
  • Online Services
  • Printing Services
  • Remote Access
  • Rubrics
  • Staff oasis
  • Student Oasis
  • Turnitin
  • Other

Conflict of Interest - Failure to Declare

  • Close personal relationships between individuals
  • Close personal relationships between individuals and students
  • Financial interests
  • Gifts, benefits and hospitality
  • Multiple roles (includes conflicts of duty)
  • Personal beliefs
  • Personal views of individuals towards others
  • Public comment
  • Research
  • Secondary employment (includes private consultancies)
  • Sponsorships and other agreements
  • Use of official information
  • Use of University facilities and equipment

Customer Service

  • Rude or unhelpful staff
  • Incorrect or conflicting advice
  • Poor response to information requests
  • Lack of communication
  • Expectations not met
  • Service standards
  • Unreasonable delays
  • Other

Disability Access and Inclusion

  • Services and events
  • Buildings and facilities
  • Information
  • Services
  • Complaints
  • Public consultation
  • Employment

Discrimination

  • Age
  • Disability
  • Ethnicity
  • Gender
  • Linguistic
  • Marital
  • Pregnancy
  • Racial
  • Religious
  • Sexual harassment
  • Sexual orientation
  • Socio economic status
  • Other

Employment

  • Change management
  • Redundancy
  • Termination of employment
  • Termination of contract
  • Workplace performance
  • Suspension from employment
  • Leave applications
  • Position descriptions
  • Research key performance indicators
  • Work planning and performance review
  • Other

Enrolment

  • Cancellation of enrolment
  • Delays with enrolment application
  • Recognition of prior learning
  • Termination of enrolment
  • Timetabling of courses
  • Withdrawal/cancellation of courses
  • Incorrect course information provided
  • Other

Feedback

  • Compliment about staff member
  • Negative feedback
  • Positive feedback

 Fees and Charges

  • Student services and amenities fee (SSAF)
  • Fines and debts
  • Late fees
  • Document fees
  • Special processing and service fees
  • Printing and photocopying fees
  • Other

General Enquiry

General Misconduct

  • Interfering with the freedom of other people
  • Disrupting teaching
  • Disrupting meetings, ceremonies or other official events
  • Threat of violence
  • Trespassing
  • Damage to property
  • Misuse of computers
  • Bullying (alleged)
  • Harassment
  • Inappropriate behaviour
  • Inappropriate comments
  • Inappropriate language
  • Offensive behaviour
  • Other

Occupational Health and Safety concerns

  • Noise
  • Smoking on campus
  • Other

Parking

  • Lack of bays
  • Infringements
  • Parking fees
  • Other

Policy, Process and Procedures of the University

  • Decision made by the University
  • Breach of policy
  • Other

Recruitment Process

  • Offer of employment
  • No feedback on application
  • Long delays with application process
  • Selection process
  • Other

Security

  • Behaviour of Security Personnel
  • Other

Serious Misconduct

  • Maladministration (contrary to law)
  • Corrupt conduct
  • Pecuniary interests
  • Possible breaches of the University’s Code of Conduct
  • Dereliction of duties
  • Other

Student Guild

  • Guild Matters – not within the jurisdiction of the university
  • Guild Commercial Operations
  • Other

Student Services

  • Examinations
  • Official documents
  • Graduations
  • Scholarships
  • Student Service Centre
  • Other

Teaching

  • Quality of lectures
  • Quality of course materials
  • Quality of teaching/support/guidance/feedback
  • Quality of teaching facilities/theatre
  • Supervision of PhD students
  • Other